Privacy Policy

1.1 Westside Energy will only collect Personal Information where the information is necessary for Westside Energy to perform one or more of its functions or activities. In this context, “collect” means gather, acquire, or obtain by any means, information in circumstances where the individual is identifiable or identified.

1.2 Westside Energy collects Personal Information primarily to supply customers with the products and services ordered. Westside Energy also collects and uses Personal Information for secondary purposes including (but not limited to):

• billing and account management.
• business planning and product development; and
• to provide individuals with information about promotions, as well as the products and services of other Westside Energy companies and other organisations.

1.3 Westside Energy will take reasonable steps to notify individuals (including, but not limited to, our customers) of the matters listed below at or before collecting any personal information. This includes if the information is collected from someone else.

• the purpose for which we are collecting the information.
• our identity and how individuals can contact us if this is not obvious.
• that individuals can access the personal information that Westside Energy holds about them.
• that individuals should contact us if wish to access or correct personal information collected by us or have any concerns in relation to personal information; the organisations or types of organisations to whom we usually disclose the personal information including related bodies corporates and contractors; where applicable, any law that requires the personal information to be collected;
• the consequences (if any) for the individual if all or part of the personal information is not provided to Westside Energy.

1.4 Where it is not practicable for Westside Energy to notify individuals of all of the Collection Information before the collection of Personal Information, Westside Energy will ensure that individuals are notified of the Collection Information as soon as possible after the collection.

1.5 Westside Energy will collect personal information only by lawful and fair means and not in an unreasonably intrusive way. Where possible, Westside Energy will collect Personal Information about that Individual from that Individual.

2.1 Westside Energy will not use or disclose personal information about an individual for a purpose (secondary purpose) other than the primary purpose of collection unless:

• the individual has consented to the use or disclosure; or
• the secondary purpose is related to the primary purpose of collection and, if the personal information is sensitive information, directly related to the primary purpose of collection and the individual would reasonably expect Westside Energy to use or disclose the information for the secondary purpose.

2.2 Westside Energy Uses Personal Information primarily for the purposes listed in 1.2 above.

2.3 If Westside Energy conducts any Direct Marketing to individuals it will ensure that:

• the individual has not made a request to Westside Energy not to receive direct marketing communications.
• the individual is clearly notified of their right to Opt Out from further Direct Marketing.
• there is only one Use of the information before the Opt Out right is given
• the individual is given an Opt Out in all further instances of Direct Marketing if they have not previously chosen to Opt Out; and
• if the individual Opts Out of all Direct Marketing the Opt Out will be respected by Westside Energy.

2.4 Westside Energy may also use Personal Information for reasons related to law enforcement or internal investigations into unlawful activities.

2.5 Westside Energy may Disclose Personal Information to related or unrelated third parties if consent has been obtained from the individual. This will include obtaining the individual’s consent for Disclosures made under the credit reporting requirements of the Privacy Act.

2.6 Westside Energy may Disclose Personal Information to law enforcement agencies, government agencies, courts or external advisers where permitted or required by law.

2.7 If a Disclosure is not for a Primary Purpose; is not for a related Secondary Purpose; or upfront consent has not been obtained, Westside Energy will not Disclose Personal Information otherwise than in accordance with the exceptions set out at 2.5 to 2.7 above.

2.8 Westside Energy will not use Personal Information without taking reasonable steps to ensure that the information is accurate, complete, and up to date.

2.9 Westside Energy does not generally sell or share its customer lists on a commercial basis with third parties but if it did, it would only do so if we had the appropriate consent of the individual involved.

3.1 Westside Energy will take reasonable steps to ensure that the information it collects, uses, and discloses is accurate, complete, and up to date.

4.1 Westside Energy requires employees and contractors to perform their duties in a manner that is consistent with Westside Energy’s legal responsibilities in relation to privacy.

4.2 Westside Energy will take all reasonable steps to ensure that paper and electronic records containing Personal Information are stored in facilities that are only accessible by employees of the company for the sole purpose of performing their job.

4.3 Westside Energy will review, on a regular and ongoing basis, its information security practices to ascertain how ongoing responsibilities can be achieved and maintained.

4.4 Westside Energy will take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for any purpose.

5.1 Westside Energy Privacy Officer will be the first point of contact for inquiries about privacy issues. Individuals wishing to make an inquiry or complaint regarding privacy should do so by contacting Westside Energy’s Privacy Officer.

5.2 Westside Energy website will include a copy of this Privacy Policy.

5.3 This Privacy Policy is a publicly available document and is accessible by the general public.

5.4 On request by a person, Westside Energy will take reasonable steps to let the person know, generally, the sort of personal information it holds, for what purpose, and how it collects, holds, uses, and discloses that information.

6.1 Westside Energy will allow its records containing Personal Information to be accessed by the individual concerned in accordance with the Privacy Act.

6.2 Westside Energy will correct its records containing Personal Information as soon as practically possible, at the request of the individual concerned in accordance with the Privacy Act.

6.3 Individuals wishing to lodge a request to access and/or correct their Personal Information should do so by contacting Westside Energy’s Privacy Officer.

6.4 Westside Energy may charge a fee for processing an access request.

7.1 Westside Energy will not make it mandatory for visitors to its web sites to provide Personal Information.

8.1 Westside Energy will only send Personal Information to an unrelated organisation overseas where:

• the individuals have provided consent to the transfer; or
• the transfer is necessary for the performance of a contract between the individual and the organisation; or
• the transfer is necessary for the conclusion or performance of a contract concluded in the interest of the individual between the organisation and a third party; or
• the transfer is for the benefit of the individual was impracticable to obtain the consent of the individual prior to that transfer and if it were practicable to obtain such consent, the individual would be likely to give the consent.

9.1 When you send an enquiry through a form on our website, we collect the details you enter: your name, email address and phone number, and, if you choose to give them, your address, the services you are interested in, the best time to call and any message. We also record the page you sent it from and how you found our website (see 9.4). We use these details to respond to your enquiry, to arrange a consultation and to understand which of our advertising and pages bring us enquiries. They are stored in our website’s enquiry records and emailed to our team.

9.2 We also send your enquiry details securely to a service provider that manages and analyses our enquiries on our behalf. They may only use them to provide that service to us.

9.3 Our website uses the following services from other companies. They may collect technical information, such as your IP address, browser and device details and the pages you visit, and may set cookies. They handle that information under their own privacy policies, and it may be processed outside Australia (see 8.0).

• Google Analytics and Google Tag Manager. We use Google Analytics to see how visitors use our website, such as which pages are viewed, how people arrive and whether an enquiry is sent. Google Tag Manager loads Google Analytics and the other measurement tools listed here. We do not send your name, email or phone number to Google Analytics. See how Google uses information from sites that use its services. You can opt out with the Google Analytics opt-out browser add-on.
• Nine advertising measurement. When we advertise with Nine, a measurement tool from Nine, provided by Kochava, records visits to our website so Nine can report how well our advertising works. See Nine’s privacy policy and Kochava’s privacy policy.
• Google Maps. Our Contact page shows a Google map of our office. The map loads from Google when you scroll to it. See Google’s Privacy Policy.
• Trustindex. Some pages show our Google reviews through the Trustindex service. This loads a script from Trustindex and reviewers’ public names and photos from Google. See Trustindex’s privacy policy.

9.4 Our website sets two of its own cookies to remember how you first reached us and how you most recently arrived from an advertisement or another website. They hold the page you landed on, the website that referred you, any campaign codes in the link and any advertising click identifiers. They are kept for 90 days. They are only read when you send an enquiry, when the information is added to it.

9.5 You can block or delete cookies in your browser settings. Our website still works if you do, although the map and reviews may not display.

“Collect” means gather, acquire or obtain by any means, information in circumstances where the individual is identifiable or identified.

“Collection Information” means the information outlined in 1.3 notified to individuals prior to, or as soon as practical after, the collection of their Personal Information.

“Direct Marketing” means the marketing of goods or services through means of communication including written, verbal or electronic means.

“Disclosure” generally means the release of information outside Westside Energy.

“Individuals” includes any natural persons and legal entity as defined by the Corporations Act.

“Opt Out” means an individual’s expressed request not to receive further Direct Marketing.

“Personal Information” means information or an opinion (including information or an opinion forming part of a database), whether true or not and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained from the information or opinion.

“Primary Purpose” is the dominant or fundamental reason for information being collected in a particular transaction.

“Privacy Act” means the Commonwealth Privacy Act 1988 (including the National Privacy Principles).

“Privacy Policy” is taken to mean this privacy policy document.

“Reasonable Expectation” means a reasonable individual’s expectation that their personal information might be Used or Disclosed for the particular purpose.

“Use” means the handling of Personal Information within Westside Energy.